MTN group Appeals to Customers, Says Multiple Breaks in Undersea Cables responsible for service disruption

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Telecommunication Service Provider, MTN Group, has reported that service disruptions in multiple West African countries, is as a result of breaks in multiple major undersea cables.

The Telecom services said this in a statement on Thursday, while appealing to customers in affected nations for the inconvenience

On February 22, 2024, Bayobab, a pan-African digital connectivity firm, collaborated with MTN Nigeria to install a45,000km subsea cable in the country. This cable, named ‘2Africa,’ has its landing stations at Mopo-Onibeju in the Lekki area of Lagos and in Qua Iboe, Akwa Ibom.

Notably, 2Africa is recognized as the longest underwater cable globally, spanning three continents and passing through33 countries, with a significant number being in Africa.

MTN stressed that they are actively working to resolve the disruption, as consistent internet and communication services is crucial to its customer base. It also expressed full commitment to promptly address these disruptions, rerouting traffic through alternative network paths and collaborating with consortium partners to expedite the repair process for the damaged cables.

The Telecom Service also expressed gratitude for the patience and understanding of their customers during this period of disruption.

In a separate statement, MTN Nigeria clarified that the network disruption is a result of damages to international undersea cables spanning East and West Africa.

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